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TERMS & CONDITIONS

01. CONTENT OF THE OFFER AND GENERAL CONDITIONS

 

OPG Plitvice Glamping Resort (hereinafter: the Resort) offers accommodation and glamping services in accordance with the published information, description, time and valid price list, according to the confirmed booking/concluded contract, in its own name and for its own account. If an agency or tour operator acts as a customer for the end user, the provisions of the General Terms and Conditions also apply to the agency/tour operator as an intermediary. Sending a booking enquiry confirms that you agree to the Resort's General Terms and Conditions and that this constitutes a legal obligation. During the provision of services at the Resort, the rules established by the House Rules and the applicable legal regulations of the Republic of Croatia must be observed.

 

 

02. BOOKING OF ACCOMMODATION AND PAYMENT

 

After you have sent an initial enquiry for a lodge, we will consider you as a potential user of our accommodation services. Based on this, a pre-booking will be made. All records are kept under the name of the person who sent the enquiry - for natural persons under the first and last name and for legal entities under the full company name with all necessary information. This person is considered the owner of the booking. The owner of the booking must be at least 18 years of age and be authorised by all persons named in the enquiry to make the booking on their behalf.By completing and submitting the booking request, the booking holder confirms that he/she is authorised to make the booking on behalf of all the persons named. Furthermore, the booking holder declares that all named persons agree to the booking conditions and are also bound by them. During the booking process, the holder of the booking is obliged to provide all information required for the booking process.

The request to book accommodation is considered an open enquiry and is forwarded to the resort via written communication (letter, email, WhatsApp, etc.). Based on this open enquiry, the resort will make a pre-booking and inform the booking holder in writing of the cost of the booked service and the terms and conditions.The booking holder is responsible for fulfilling all the conditions stated in the pre-booking, in particular the payment of the deposit for the settlement of the invoice. The booking is only valid if the booking holder fulfils all the conditions stated in the pre-booking and the resort has sent a written booking confirmation (voucher). If the holder of the booking does not fulfil the required conditions within the period specified in the pre-booking, the pre-booking is considered an expired option. The same applies to online bookings and advance payments by PayPal or credit card.

By fulfilling the conditions stated in the pre-booking, you accept the General Terms and Conditions of the resort, which constitutes a formal legal conclusion of the contract. In the formal legal sense, the owner always bears the responsibility and cannot transfer this to the persons booking on their behalf.Bookings from persons under the age of 18 will not be accepted. The resort reserves the right to refuse booking requests without giving reasons.

The resort reserves the right to refuse, cancel or amend bookings if the booking system has been misused or if the booking has been made in error. The Resort undertakes to provide services in accordance with good tourism practice. All obligations will be fulfilled in accordance with the resort's standards and in the good faith of a conscientious businessman, unless there are exceptional circumstances.

In addition, if you have booked through an online agency, the booking conditions and policies of that agency will apply.The resort reserves the right to refuse booking requests without giving reasons.

The resort respects the privacy of its users and does not pass on their data without their consent. It only collects the data required for bookings, stores it securely and only discloses it to employees who need it to fulfil their tasks.All employees and business partners of the resort are responsible for complying with the principles of data protection in accordance with the General Data Protection Regulation (GDPR).

 

 

03. ACCOMMODATION AT THE RESORT

The accommodation units are allocated by the reception. If the guest has not specifically booked a particular lodge, he/she will accept the officially registered lodge allocated. The lodge is not available before 3pm on the day of arrival and must be vacated by 11am on the day of departure.

 

 

04. ACCOMMODATION FOR RETREATS/EVENTS

 

Double occupancy in a lodge: The accommodation units, half a lodge per person (comparable to single beds in a twin room), will be allocated by reception. If the guest has not expressly booked a specific lodge, he/she will accept the officially registered lodge allocated. The lodge will not be available before 3pm on the day of arrival and must be vacated by 11am on the day of departure.

 

05. PRICES

 

The accommodation price includes the basic services according to the current price list of the accommodation once the booking is confirmed. Special services are those that are not included in the accommodation price (clearly listed as "by arrangement" in the description of the accommodation or additional services that are announced in advance) and must therefore be paid for separately by the guest. These special services should be requested at the resort reception when booking.

06. CHANGES ON YOUR PART

 

If you are unable to start your holiday, you have the right to transfer your booking to a third person or to choose another date. In this case, you must inform the resort in writing at least 15 days before your arrival. Until the hotel receives written authorisation from the other person to take over the booking, you will be solely responsible for the total bill for the services requested.

 

 

07. OTHER CHANGES

If you wish to make any changes to a confirmed booking, please inform the Resort in writing as soon as possible. The Resort will endeavour to accommodate your request but cannot guarantee in advance that this will be possible.

 

 

08. CANCELLATION OF THE BOOKING

 

If you wish to cancel your booking, you can do so in writing by registered letter or e-mail. A cancellation will only be accepted if it is made by the owner of the booking or a person legally authorised to do so. In the event of cancellation, the resort is entitled to a refund in accordance with the cancellation fees, unless otherwise specified in the contract.

The cancellation fees charged by the resort are based on the date of receipt of the cancellation notice. The remaining amount (advance payment less cancellation fees) will be refunded by the resort.The following cancellation conditions apply to events/retreats/events/family celebrations:

 

  • More than 4 months before the date: cancellation free of charge

  • Less than 4 months before the date: 30% of the total amount

  • Less than 3 months before the date of the event: 50% of the total amount

  • Less than 2 months before the event date: 70% of the total amount

  • Less than 1 month before the event date: 100% of the total amount

 

It is possible to provide a substitute participant. Cancellation conditions for individual bookings:

 

  • 45 to 30 days before arrival: 20% of the total amount

  • 30 to 15 days before arrival: 40% of the total amount

  • 14 to 7 days before arrival: 80% of the total amount

  • 7 to 0 days before arrival: 100% of the total amount

We recommend that you take out travel cancellation insurance to cover possible financial losses in the event of cancellation or interruption of your stay.

 

 

09. NON-REFUNDABLE PAYMENT / BOOKING

The booking cannot be changed or cancelled. The resort will charge the full booking amount immediately upon booking. Payment must be made in advance (bank transfer/credit card etc.). In the event of cancellation, the resort will retain the advance payment in full. In the event of a no-show without prior cancellation of the booking, the resort will charge the full amount of the booking. If the guest does not arrive at the booked accommodation unit by 8 pm on the day of arrival without having contacted the resort in advance, the booking shall be deemed cancelled and the cancellation costs shall be charged and retained in accordance with the above conditions.

If the actual cancellation costs incurred exceed the above costs, the resort reserves the right to charge the actual costs.

10. RESERVATION GUARANTEE

 

The total amount is due at the time of booking. Your credit card serves as a reservation guarantee (provided the reservation was made under standard conditions). You will be notified in the event of a failed pre-authorisation of your credit card.  In case of no-show without prior cancellation, the total amount paid in advance will be retained. Within the cancellation period, we will refund any remaining amount (total amount less cancellation fee - depending on the date of cancellation). If you cancel after the cancellation deadline, we will retain the total amount paid in advance. If your credit card is not successfully charged, your reservation will be cancelled (applies to pre-authorisation).If you do not have a credit card, you can guarantee your stay by paying the total amount. Payment must be made 7 days after receipt of the confirmation.

Payment for the services included in the reservation must be made by credit card or bank transfer in accordance with the general terms and conditions. We accept the following cards: MasterCard, Amex, Visa and Maestro.

11. COMPLAINTS

 

According to Article 10, paragraph 1, point 10 of the Hospitality Industry Act (Croat. Zakon o ugostiteljskog djelatnosti, Croatian Official Gazette "Narodne novine" No. 85/2015), guests may express their dissatisfaction with the purchased product or provided service by submitting a written complaint to the Resort, and the Resort will immediately confirm receipt of the complaint in writing. The guest may also send the complaint by post, fax or e-mail to the following address:

Rotokor d.o.o. Grabovac 102, 47245 Rakovica, Tel.: +385 47 784 192 Fax: +385 75 802630, Web: www.plitvice.com, EMail: info@plitvice.com. We will send a written response within 15 days of receiving the complaint.

 

 

12. CHECK-IN AND CHECK-OUT

 

These are governed by the resort's house rules, which are located in each lounge of the resort.

13. OBLIGATIONS AND RESPONSIBILITIES OF THE GUEST

 

As a guest, you are obliged to have valid travel documents, to comply with the customs regulations and other

regulations of the Republic of Croatia and to follow the house rules and instructions of the

resort staff. The guest is obliged to keep the property as well as all furniture, facilities, equipment and surroundings in the condition in which they were found upon arrival. The guest is responsible for any damage and is obliged to reimburse the resort for any costs incurred.

 

 

14. ADDITIONAL SERVICES

 

Payment for additional services is made according to the agreement or valid price list. The Resort assumes no responsibility for services provided by other service providers. If the guest wishes to make use of additional services, they must notify the reception desk in good time.

15. SOCIAL EVENTS, RETREAT, EVENTS

If you are planning to organise an event (birthday party, wedding, cocktail party, dinner, corporate event or retreat) at the resort, you must first obtain the approval of the resort management as well as an individual offer in advance via a written request by e-mail or directly from the resort management.

 

 

16. PETS

 

Bringing pets is expressly not permitted.

 

17. CHILDREN'S BED

A prior written request (by e-mail) is required for a cot.

The surcharge for a baby cot is €20 per day. The surcharge for a junior bed (up to 12 years) is €50 per day.

18. EVENTS AND CELEBRATIONS

If you intend to organise an event at the resort (birthday or wedding party,

cocktail party, dinner, etc.) at the resort, you must first obtain authorisation from the resort management. Larger events must be registered prior to arrival. In this context, a surcharge determined by the resort may apply.No authorisation is required for guests to take photographs for private purposes. However, the use of drones for aerial photography is not permitted. The guest/agency/organiser must submit a request in advance, at least 21 days prior to arrival at the resort, for video and/or photo shoots within the resort.

The request must include the following information:

 

  1. Name, address and contact details of the natural or legal person responsible, who wishes to take videos and /or photos

  2. Reason and purpose of the recording

  3. Planned arrival date and time of the video and /or photo recordings

  4. Date and signature of the person responsible.

19. LIABILITY OF THE RESORT

 

The Resort accepts no liability for death, illness or personal injury to persons at the Resort beyond the scope of cover of the personal insurance against the consequences of a misfortune (accident) if the loss event was not caused by gross negligence on the part of the Resort or its employees.

The resort is not responsible for any loss, interruption or delay due to circumstances beyond its control, including but not limited to force majeure (explosions, storms, fire or accidents, war or threat of war, civil unrest, restrictions, local laws or any measures taken by state or local authorities, strikes, entry bans or other industrial action, interruptions and the like).

In the event of a release from the obligation to perform, the resort's liability is limited only to the refund of the amount paid to it in connection with the booking.

The resort accepts no responsibility for complaints that would arise due to a malfunction of mechanical and other equipment in the accommodation (e.g. heat pumps, boilers, etc.), nor is it liable for the cancellation of communal services (electricity, water, gas, etc.). The resort is not responsible for noise or disturbance originating from outside the resort's property boundaries or beyond the control of staff.

The resort is also not responsible for events beyond its control, such as bad weather, delays by other transport companies, failure of household appliances, injuries caused by improper use of equipment and non-compliance with instructions, or deliberate damage caused by users of the resort.

20. CURTAX

 

The tourist tax is calculated in accordance with the applicable legal regulations and the guest is obliged to pay it at the same time as paying for the accommodation service. The tourist tax is not included in the price of accommodation.

 

 

21. CATEGORISATION AND DESCRIPTION OF THE FACILITY

 

The offered accommodation capacity and other capacities are described according to the official categorisation of the Republic of Croatia. The Resort accepts no responsibility for oral or written information that does not correspond to the description of the services and the facility itself in the published programmes and is obtained from third parties. The Resort is not liable for inaccurate data provided by business partners.

 

 

22. REMARK

 

By confirming the accommodation booking in writing, the guest or group of guests, as well as the natural or legal person who made the booking, accepts these Terms and Conditions in full. The General Terms and Conditions are available at the reception desk and on the Resort's website.

 

 

Status: January 2024

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